Privacy Policy

Privacy Policy

At Sayduck, we recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

The Sayduck website (the “Site”) and the Sayduck app (the “App”) are owned and operated by Sayduck Ltd. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact Sayduck at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.

 

Consent

Your use of the Site and the App, and any disclosure of personal information via the Site or the App signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

 

Information about you

When you register to purchase products through Sayduck we ask for information such as your name, e-mail address, postal address, and contact details. Sayduck then keeps a record of this information.

We keep a record of any purchase/s you make from any of our reseller partners. This means both the partners and (in some instances) we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you’ve had with any of the partners’ stores on our website.

If you contact Sayduck by telephone we may record, store and use that call for future training or business purposes. This includes, without limitation, use for the purpose of dispute resolution and/or complaints management.

We’ll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping at Sayduck. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.

If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the information provided at ‘further information’ below.

 

How we use your personal data

All the information we collect via the Site, the App or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

  • Passing on your orders to your chosen Sayduck partner(s) so they can supply goods and services to you and for customer administration. Our partners may use subcontractors (including to assist with delivery and fulfilment) to process and provide your orders to you.
  • Planning and managing Sayduck’s business activities, including analysis of customers’ shopping habits, success of advertisements and push notifications and product and style preferences of our customers.
  • Technical administration of our website.
  • Providing you with information about the services we offer.
  • Letting you know about offers and news from Sayduck.
  • Letting you know about offers, news and products from partner stores on our site.
  • To verify details of your payment method or credit card account.

These are the circumstances in which we may share some of your data with others:

  • When we instruct agents, contractors or third party service providers to provide business operations support (including advertising and marketing advice and support), financial services and technology services. Please note that these third parties are under contract, and our service agreements dictate that they only use your information in connection with the services they perform for us and not for their own benefit.
  • In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
  • To outside research companies whom we may ask to contact you directly for your opinions on our service, and our partners’ products and services (in which case we provide them with only the information they need to perform their function).
  • If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.

The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at Sayduck, you’re agreeing and authorising us to process data in this way.

 

How we protect your information

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.

We do not process your debit/credit card details ourselves, they are processed via our third party service provider Stripe.

Only our employees and our partners who need the information to perform a specific job are granted access to personally identifiable information.

 

Further information

If you have questions about your personal data or our privacy policy, please contact us using the contact details found at www.sayduck.com/business/contact-us.

To see all the information we have about you, and to correct any inaccuracies, please contact us using the contact details found at above mentioned address.

If you no longer wish to receive any further email messages, post or other communications from us or you no longer wish to be contacted by other companies who you permitted us to provide your details to then please change your communication preferences accordingly here.

 

Changes to this document

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the Sayduck website.

Our partners are bound by the same legislation as us, and if they gather or keep your information, they must give you all relevant information about their policy, as well as giving you the opportunity to opt in or out of certain ways in which they might use that information.

However, we are not responsible and do not warrant or guarantee that the privacy policies, of any partner, or any other companies that your personal information is passed to in accordance with this Privacy Policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information. When you place an order through Sayduck, your personal details that you submit at registration must by necessity be forwarded along with the order to our partners, so you will need to verify their privacy policy directly with them if you wish.

 

Cookie policy

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Sayduck using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.

Please note: to make full use of Sayduck and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. The Sayduck website (like many other shopping websites) will not work when cookies are blocked.

Sayduck uses cookies to provide you with the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive information such as your name, address or payment details and they can’t harm your computer.

The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie.

Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow sites like Sayduck to deliver you a personalised shopping experience.

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

 

If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory.